JBC Property Management will coordinate communication throughout your Association to ensure owners are informed of all relevant issues. To help increase Association involvement and volunteer effort, our managers focus on a comprehensive communications program to educate owners and provide them with a better understanding of Association life.

Through printed Association newsletters to leading online services that provide owners with convenience and accessibility to Association information and activities, we offer a complete and unparalleled solution for our clients and help to build a sense of belonging. With JBC Property Management’s communication programs, owners can even participate in membership surveys and vote - all online. Our sensitive handling of delicate and often difficult day-to-day matters makes it easy to come home to a true feeling of community.

JBC Property Management offers the following services for the owners in your Association:

• Owners are entitled to prompt and knowledgeable action to any of their questions or requests. Responsive communication is a key priority for JBC Property Management and will be addressed the same day in most cases.

• Provide access to a 24-hour website that will give owners accurate financial data, meeting agendas and minutes, newsletters, and Association calendars.

• Provide website enabling owners to pay dues online, view and download Association documents, request maintenance service and report violations.

• Provide new owners with a welcome packet, including Association policies, work order forms and website User ID and Password (if applicable).

• Provide proper meeting notice requirements.

• Prompt response to all telephone calls, emails, and correspondence regarding and problems or concerns during normal business hours.

• Provide an answering service to meet owner’s needs beyond normal business hours.

• Owners can elect to receive an email notification of when payments are processed. If elected, our accounting software automatically sends a message to the owner which includes the date payment was processed, the amount and the check number.

• Association’s website main information page displays general property information including any news about the property and featured documents added to the website.

• Provide online form which allows owners to maintain contact information by adding or editing contact records for mailing or billing purposes.

• Provide access to online event calendar which helps the property communicate more effectively with owners by keeping them up-to-date with Association events.